VIDEO: Early Lessons in Using Lean Methods in Palo Alto
The city of Palo Alto, Calif., is stealing an idea from the commercial technology industry to improve services for its residents. In this video, city CIO Jonathan Reichental offers lessons learned from Palo Alto’s use of Lean Startup principles during several recent technology projects. The Lean Startup approach — which lets users test unfinished versions of new apps and websites — is routine in the commercial space. Now it’s catching on in government.