Yes – A new version of this website is coming…

October 6, 2020 - 2:36 pm

Cloud Computing Unlocks Innovation Opportunities For City CIOs

September 2, 2020 - 1:52 pm

A Few Smart Moves Can Jumpstart The Promise Of Blockchain In Cities

August 31, 2020 - 9:38 pm

My latest article in Forbes:


Smart Cities: History and Technology Webinar

August 28, 2020 - 9:59 pm

Dr. Jonathan Reichental || On The Front Lines Of Change

August 21, 2020 - 7:01 pm

Audio Course: Ace the Next Industrial Revolution

August 7, 2020 - 3:31 pm

XaaS is the Future of Business

August 2, 2020 - 3:39 pm
New Online Video Course Here:

Can Blockchain Save Our Cities?

- 3:32 pm

Ace the Next Industrial Revolution

July 18, 2020 - 4:27 pm
Teaser – More Will Be Revealed Soon

Teaser Trailer: XaaS is the Future of Business

July 3, 2020 - 6:01 pm

VIDEO: Post-Pandemic Future with Dr. Jonathan Reichental

June 24, 2020 - 1:47 pm

TEASER: Smart Cities for Dummies — #1 New Release on Amazon

June 10, 2020 - 10:37 am

A little over a year ago, a senior editor from the publisher, Wiley, reached out to me and asked whether I would write a book on smart cities for them. At first it was going to be part of a new series of books, but later the decision was made to make it part of the popular For Dummies series. I was surprised to learn that this series is the world’s largest selling reference book collection, having sold several hundred million books on subjects from fishing to diabetes. I was pleased to write for this established brand as I knew it would be the best way to reach and educate the widest audience possible.


Understanding the Role of Data in Urban Innovation

May 21, 2020 - 9:54 pm

Digitizing Services Amid Coronavirus Pandemic

May 12, 2020 - 4:29 pm

Podcast: Smart Cities and Government Technology with Jonathan Reichental

- 3:50 pm

VIDEO: Free Masterclass in the Fourth Industrial Revolution

May 6, 2020 - 3:02 pm

Smart Cities for Dummies #1 New Release on Amazon

May 3, 2020 - 8:50 pm
My new book is the #1 new release in the Engineering category on Amazon. You can pre-order here:
Barnes and Noble:

Smart Cities, Dumb Cities, and Quantum Physics

April 29, 2020 - 4:02 pm

Pandemics & the Design of Future Cities

April 23, 2020 - 3:34 pm

Talking Digital Future: Music Industry

April 21, 2020 - 7:18 pm

Smart Cities for Dummies | Coming Summer 2020

April 15, 2020 - 4:59 pm
Pre-order now:

Talking Digital Future: Smart Cities

April 5, 2020 - 8:52 pm

Talking Digital Future: Quantum Computing and Blockchain

March 24, 2020 - 5:15 pm

The Abundance Secrets Show

March 20, 2020 - 6:47 pm

The COVID-19 Crisis is Making the Internet More Available

March 17, 2020 - 11:58 am


Interview on The Speaker Show

February 24, 2020 - 2:38 pm

Blockchain for Business Professionals – in Spanish

January 31, 2020 - 3:45 pm

Certificate in Digital Twins

January 25, 2020 - 3:06 pm

Learn the Basics of Quantum Cryptography in 30 Minutes

January 24, 2020 - 7:06 pm

Learn About the Hottest Trend in Tech Right Now: Digital Twins

- 7:04 pm

A Guide to Smart Cities with Dr. Jonathan Reichental

December 26, 2019 - 6:16 pm

Jonathan Reichental Named Top 30 State and Local Government Influencer in 2019

December 22, 2019 - 12:32 pm

Digital Twins: Seeing Things More Clearly

- 12:25 pm

Smart Cities for Dummies

November 18, 2019 - 12:10 pm

The Powerful Influence of CIOs: Insights from Jonathan Reichental

November 17, 2019 - 3:51 pm

Introduction to Digital Twins – Teaser

October 20, 2019 - 10:27 pm

The Future of Government Services, Part 4

October 2, 2019 - 2:21 pm

Paranoia & Love: What Pushes Tech?

September 8, 2019 - 2:43 pm

The Future of Government Services, Part 3

September 6, 2019 - 12:21 pm

The Future of Government Services, Part 2

August 19, 2019 - 3:27 pm

My Executive Diary

August 17, 2019 - 7:14 pm

Introduction to Quantum Computing Video Course

August 5, 2019 - 2:01 pm
Jonathan Reichental

It’s A Whole New Day.

July 26, 2019 - 8:16 pm
Graphic Produced by Mariya Gul Khand

Book Me To Speak At Your Next Event

July 22, 2019 - 7:02 pm
Jonathan Reichental

Feature Story in Spain’s elEconomista Newspaper

July 18, 2019 - 10:21 am

The Future of Government Services, Part 1

July 11, 2019 - 1:09 pm

The Killer App for Quantum Computing

June 21, 2019 - 7:31 pm

Why Are We Not All Using Cryptocurrency Already?

May 25, 2019 - 1:31 pm

Behold the Quantum Age Cometh

May 18, 2019 - 3:50 pm

Digital Transformation and The Third Wave

- 3:48 pm

The Road to Self-Driving Cars

- 3:46 pm

10-minute story: “You’ve got one shot at this life”

May 10, 2019 - 7:31 am

Officially Represented by Speakers Associates Ltd

May 5, 2019 - 1:58 pm

For my US and international keynotes, I am now represented by the UK-based firm Speakers Associates Ltd. Learn more here:


VIDEO: The Future of Work from the 4th Industrial Revolution Series

April 7, 2019 - 11:06 pm

VIDEO: Government Services in the Fourth Industrial Revolution

March 28, 2019 - 9:27 pm

CNN Video: People are More Important than Tech in Smart Cities

February 25, 2019 - 12:40 pm

TRAILER: Foundations of the Fourth Industrial Revolution

February 8, 2019 - 1:52 am

PODCAST: Privacy and the Fourth Industrial Revolution

- 1:49 am

New Course Available: Securing Cryptocurrencies

January 23, 2019 - 6:57 pm

Course: Foundations of the Fourth Industrial Revolution

January 3, 2019 - 5:29 pm

S3 Ep3: Indexing the Brain

December 26, 2018 - 3:52 pm

Jonathan and Tom discuss a variety of topics related to the ethical aspects of emerging technologies. It is a rambling discussion recorded live at the CTO Summit in San Francisco on November 2018. Music credit: Kevin MacLeod.


VIDEO: My TED-Style Talk at Flux About Cities and Blockchain

October 30, 2018 - 10:57 am


PODCAST: My Interview on the IT Visionaries Show

October 26, 2018 - 6:23 pm


FREE REPORT: The Future Belongs to Cities by Dr. Jonathan Reichental

September 19, 2018 - 4:04 pm


VIDEO: What Problems Might Blockchain Solve for Government?

September 9, 2018 - 11:02 pm


S3 Ep2: The Improv of Life

September 7, 2018 - 3:08 pm

Jonathan and Tom welcome their guest, Dr. Tia Kansara. It’s a wide ranging discussion that includes thoughts on self-driving cars, blockchain, and sustainability. Recorded at a restaurant in the Ferry Building in San Francisco. Plenty of laughs and food for thought. Music credit: Kevin MacLeod.


VIDEO: Interview on Future of Cities with Silicon Valley Innovation Center

August 30, 2018 - 6:43 pm


What an Honor! Addressing the United Nations in NYC on July 9, 2018

August 10, 2018 - 5:14 pm


Every disruption demands dialogue

August 4, 2018 - 4:26 pm


A Day Without Teaching or Learning is Like a Day Without Water

July 23, 2018 - 12:48 pm


S3 Ep1: Truth Decay – The Live Show

July 20, 2018 - 7:59 pm

Special live audience edition of Drinking Wine Talking Tech recorded in Sacramento, California on May 17, 2018. It’s raw and unedited. While the recording begins somewhat distorted, it improves later. Jonathan and Tom discuss a wide range of tech issues.


Every Day is a Fresh Opportunity

July 16, 2018 - 12:09 pm

Designed by Mariya Gul Khand


PODCAST: Digital Transformation in the Workplace

July 9, 2018 - 9:59 am


My Blockchain and Crypto Online Courses Rated Best in 2018

- 9:50 am


Palo Alto’s CTO: The Smart Future of Cities and Society

March 31, 2018 - 11:11 am


Drinking Wine Talking Tech Season 3 – Now In Pre-Production

March 12, 2018 - 9:59 am


VIDEO: Interview on CNET

- 9:56 am


I’ve Joined the Faculty at the Ignite Institute, California

January 14, 2018 - 2:55 pm


S2 Ep7: [Bonus Show] Is Any of This Real?

December 23, 2017 - 1:29 pm

Jonathan and Tom discuss a wide variety of topics with the leading tech podcaster in New Zealand, Paul Spain. As usual we ask the tough questions and get very few answers. This time we even ask when we will get to experience the matrix. There are a lot of bad jokes.


S2 Ep6: The World of Smart Things

December 19, 2017 - 10:27 pm

Jonathan and Tom welcome guest, Alex Hawkinson, CEO of SmartThings. They talk about the future of the connected home and what it is like to work for Samsung. It is a fascinating journey into the mind of somebody who believes everything that can be connected will be connected. There is lots of wine too.


S2 Ep5: Everything Will Be Connected

December 16, 2017 - 1:30 am

Jonathan and Tom discuss the state of device connectivity with expert, Bill Pugh. While nobody is following the script, the conversation covers some fascinating insights on where we have been and where we are headed with connecting everything. Extensive laughter ensues.


S2 Ep4: How Do You Define Innovation?

December 9, 2017 - 4:55 pm

Jonathan and Tom discuss the complex and poorly understood word innovation with guest Saker Ghani. Saker is a global innovation leader and has worked on the iPod, iTunes, and the Yahoo home page. Currently with PwC, he lives and breaths the topic of innovation every day.


S2 Ep3: Scott McNealy Wants to Reinvent Education

- 3:12 am

Jonathan and Tom welcome Scott McNealy, Silicon Valley luminary and co-founder and CEO of Sun Microsystems. Scott talks about Steve Jobs, the future of education, his family, and why he believes blockchain is a game-changing technology. It is an incredible journey into the mind of a remarkable titan of Silicon Valley.


S2 Ep2: Can We Save the Planet?

November 23, 2017 - 2:07 am

Jonathan and Tom finally welcome their first guest. They chat with one of the founders of the sustainability movement, Gil Friend. They get real answers to our most serious human challenge. And yes, there is wine and a few jokes.


S2 Ep1: Preview of Season 2 – Guests and Drones

November 16, 2017 - 3:00 am

Jonathan and Tom are back for Season 2. Surprised by thousands of listeners to season one, this time they are adding amazing guests and tackling tough technology topics. Oh, and there is some wine too. In this episode they preview the topics and guests. They also chat briefly about a future of drones.


Begun the Drone War Has

November 5, 2017 - 7:01 pm

15-year old Luke Bannister had a proud and exuberant smile on his face. He had just flown the flight of his life hurtling at stunning speeds and taking steep corners, avoiding obstacles, and out-thinking all his opponents. In doing so, he walked away with the $250,000 first prize at the inaugural World Drone Prix in Dubai. His success was witnessed by 2000 spectators and envied by his 250 competitors.


VIDEO: Smart City Interview on Belgium’s “Steven Talks” Series

October 26, 2017 - 9:15 pm


VIDEO: Keynote at Cybersecurity Symposium, San Jose, CA

September 29, 2017 - 12:59 pm


45-Min Video Interview on CXOTalk

July 22, 2017 - 9:27 pm


My 3-minute Pitch on the Smart City Imperative

July 12, 2017 - 2:05 pm


My Smart Cities Short Documentary

July 7, 2017 - 4:59 pm

Trailer for my New Short Documentary on Smart Cities

July 2, 2017 - 11:28 am


S1 Ep6: Season Finale – The Data Show

June 17, 2017 - 6:35 pm

Jonathan and Tom leave the best to last. This is the show you have been waiting for. It is the data show. But they take a different angle on this popular topic. Per usual you will learn nothing but you might smile. Music: Kevin MacLeod. Give us feedback via Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 6 of 6.


S1 Ep5: The End of Ownership

May 13, 2017 - 3:29 pm

Jonathan and Tom take on the complex and speculative topic of the end of ownership. Why own anything if you can rent what you need when you need it, always have the latest, and not pay for something when not in use? You may not get the answer in this podcast but you will likely have a little laugh. Music: Kevin MacLeod. Give us feedback via Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 5 of 6.


VIDEO: The Trillion Dollar Smart City Opportunity

February 19, 2017 - 8:40 pm


My Chapter on Smart Cities Now Available in New Textbook

January 1, 2017 - 1:00 pm


PODCAST: My Interview on Cities as the Digital Hubs of the Future

December 24, 2016 - 3:15 pm


PODCAST: My Interview on Creating the Next Generation of Leaders

- 2:58 pm


VIDEO: How To Be A Chief Inspiration Officer

December 4, 2016 - 5:36 pm



Still Struggling to Understand the Blockchain? Start Here.

November 27, 2016 - 1:17 pm

I’ve been monitoring, evaluating, and deploying new technologies for over a quarter of a century. It’s something I love to do. Monitoring emerging technologies gives us an opportunity to imagine the possibilities of the future. Even better, more often than not, deploying emerging technologies gives us the opportunity to positively change millions of lives. As processing power has skyrocketed, technology costs have dropped, and half the world has connected to the Internet (yup – still 50% of the world’s population has no access to the Internet), the rate of new technologies introduced has accelerated. We quickly forget that Facebook didn’t exist 13 years ago or that the iPhone will only be 10 in 2017. It’s worth noting however, that for all the new ideas that are introduced each year, most don’t succeed. That’s sobering if you’re an entrepreneur and a challenge if some of your success depends on trying to figure out and invest in what’s “next.”


PODCAST: What Will The City Of The Future Look Like?

May 17, 2016 - 2:09 am



The Smart City Opportunity

April 6, 2016 - 11:40 pm

Assuming that current trends continue, our future belongs to cities. Already half of all humans on the planet live in cities, and by 2050 a full 70 percent of civilization will live, work, and play in an urban environment.


VIDEO: Meet 7 CIOs That Are Creating Smart Cities in Silicon Valley

February 26, 2016 - 11:16 pm


VIDEO: Silicon Valley Forum Interview on Smart Cities and Open Data

February 12, 2016 - 9:00 pm


VIDEO: Brave New Connected World – My Talk at Silicon Valley Forum

February 1, 2016 - 9:46 pm


VIDEO: Creating Data-Driven Cities – ODSC WEST 2015

January 30, 2016 - 11:34 am


VIDEO: What Does a Government CIO Do?

January 27, 2016 - 3:05 am

Video also discusses the role of the Internet of Things in a government and city context.


Embracing Diversity for the Future of our Cities

January 15, 2016 - 9:17 pm

“In the game of life, less diversity means fewer options for change. Wild or domesticated, panda or pea, adaptation is the requirement for survival.” – Cary Fowler


VIDEO: BBC Featurette on Connected Cities

January 9, 2016 - 8:13 pm


The Impact of Social Media on Traditional Knowledge Management

December 16, 2015 - 1:12 pm

book-168824_1280Successfully implementing knowledge management, which is broadly defined as the identification, retention, effective use, and retirement of institutional insight, has been an elusive goal for most organizations. Some of the smartest people I have worked with have been frustrated by their efforts, not through lack of trying or ability but by the inherent challenges it presents. Now the emergence and impact of social media and the way it democratizes the creation and use of knowledge in the enterprise is forcing us to rethink our assumptions.


VIDEO: How smart can a city be? – Jonathan Reichental Discusses with Tia Kansara

December 13, 2015 - 12:16 am


VIDEO: Interview on Apps, Smart Cities & More at WebSummit 2015

December 12, 2015 - 1:49 pm


VIDEO: Talking Smart Cities at Plug and Play Tech Center

November 26, 2015 - 2:36 pm


VIDEO: ESB Leading Lights – Making Cities Smarter with Technology

November 10, 2015 - 10:19 pm


VIDEO: Everything will be Connected (El Pais – English & Spanish Versions)

October 20, 2015 - 10:24 pm


Why Every Organization Needs to Be in the Cybersecurity Business

September 22, 2015 - 10:45 am

opendata3It’s a widely believed view by leaders that their organization is either one that has already experienced a cyber-attack or one that will be a target of an attack in the future. A more accurate conclusion by those who study this field suggests reality is somewhat different. Their assessment is that every organization falls into one of these two categories: It’s either already been attacked and knows about it or it’s been attacked and doesn’t know about it. Bad guys don’t always leave a calling card. Even more alarming, with many cyber-attacks being orchestrated over long periods rather than sudden attack-and-grab approaches, an ongoing effort may be underway right now without organizational knowledge.


Four Ways to Make Metrics Really Count

August 21, 2015 - 9:18 pm

metricmeetinglight2Sometimes it’s worth reminding ourselves that the most important skills and tools for organizational success aren’t the ones that cost a lot or are difficult to execute. Often they are the forgotten fundamentals; the mundane but effective techniques that can really help. Developing and using metrics, even in the smallest team deep-down in the org chart, is one of those areas. Get started or re-embrace your commitment to metrics and you’ll be pleasantly surprised at the results.


PODCAST: The Future Belongs to Cities – But We’re Not Ready Yet

July 2, 2015 - 9:09 pm


VIDEO: Promo for My Talk at Campus Party Mexico, July 2015

June 6, 2015 - 11:21 pm


CIO: Chief Inspiration Officer?

February 27, 2015 - 7:31 pm

lightbulb-rd“If you want to build a ship, don’t drum up people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”
Antoine de Saint-Exupery


Disruption at a Moments Notice

February 14, 2015 - 5:19 pm

wheel of innovationIn the world of tech, we recognize that introducing a new product or service is often highly disruptive to an existing market and its competitors. What is relatively new is the speed and scale in which that disruption can take place. The torrent of punditry that pre-empts these introductions is notable alone. It has created an unusually unsettled technology marketplace.


Civic Innovation: Ready, Set, Go!

January 16, 2015 - 10:59 pm

One of the reasons I moved from a successful 20-year career innovating in the private sector to spending time serving the public sector wasn’t because it was a premier place to innovate. In fact, I was attracted to the public sector exactly because it was the opposite.


Why is Nobody Talking About Small Data?

January 6, 2015 - 7:57 pm

It seems everyone is focused on big data. And why not? Today the world is producing an extraordinary volume of data. Our prolific machines and interactions are now venting a massive scale of data exhaust unprecedented in our short digital history. Big data is spinning up stunning visuals that are providing completely new understandings. Suddenly we’re embedded in the zettabyte era.


PHOTO: Cities Need a New Operating System for the 21st Century

September 20, 2014 - 2:15 pm



PHOTO: Promotion for Keynote at Campus Party Quito, Sept 2014

August 15, 2014 - 4:15 pm



Why Personal Value Creation is a 21st Century Core Competency

January 2, 2014 - 3:40 pm

Ask yourself how much new value did you create for your organization today? Did you suggest a new way to reengineer a common task that could result in a better outcome? Are your work behaviors keeping you relevant? If these questions are not top of mind for you yet, they will be. Your future employment may depend on being able to answer them with a resounding yes. Why? Read on.


Technoethics: A New Frontier for Leadership

December 18, 2013 - 1:03 pm

EthicsLeaders: You understand the value of technology to your organizations. You know technology can be the difference between competitive advantage and irrelevancy. So I’d like to share with you why I am optimistic about the future of technology and why as leaders we need to be concerned too.


VIDEO: How Data Can Help Create Better Communities

September 24, 2013 - 5:17 pm

dataIn an era of government deficits, it’s comforting to note that there is an abundant surplus of data. But until recently, leveraging value from data beyond its initial creation and use has been difficult. Today, this picture is changing. A combination of new technologies and a more enlightened emerging leadership is finding innovative ways to put data to work. Beyond much desired transparency and accountability, making government data more easily accessible is creating a wave of valuable community applications.  In this video, I discuss this topic, explore best practices, and share my thoughts on civic innovation.


Open Government in a Digital Age

July 14, 2013 - 7:03 pm

The following essay was submitted to the Alliance for Innovation by Jonathan Reichental (Chief Information Officer of the City of Palo Alto) and Sheila Tucker (Assistant to the City Manager) as part of the 2013 Transforming Local Government Conference. The essay summarizes work done at the City that resulted in the Thomas H. Muehlenback Award for Excellent in Local Government.


VIDEO: CityCamp Palo Alto & HP

July 3, 2013 - 11:26 pm

On June 1, 2013, nearly 100 cities throughout the US brought together public and private sectors to use software, technology and ideas to build better communities as part of a National Day of Civic Hacking. In Palo Alto, I was the founder and creator of CityCamp Palo Alto, our event on June 1. Here is a video, produced by HP, that focuses on their important contribution and how it ties into their own strategy.


VIDEO: My Vision for Technology Innovation in Local Government

May 25, 2013 - 12:43 pm

The City of Palo Alto is creating social and mobile communities, and collaborating with citizens, volunteers, employees, partners and other agencies to change the way government is delivered.


VIDEO: Palo Alto Continuing Open Data Push for City Government

February 23, 2013 - 3:29 pm

California Forward first reported on the city of Palo Alto’s Open Data Platform in August.  The city is using technology to create a more inclusive form of local government.  Months after its launch, we wanted to find out how if citizens are answering the call to become more engaged.


VIDEO: Robots, Space Travel, Open Data, and Other Thoughts

- 3:19 pm

Antonio Savarese, journalist for the Italian magazine Data Manager, on a recent trip to Silicon Valley, joined me at City Hall to discuss a wide range of items. His published interview with me is available here. In addition, he recorded an interview which can be found here. His questions allowed me to elaborate on some of the work my team and I are doing at the City of Palo Alto and also for me to provide my thoughts on the future of technology. It is a short 14 minute video.


5 Steps to Jumpstart an Open Data Capability

December 17, 2012 - 10:56 pm

Making your agency’s data easily accessible to community members and computer applications has the potential to be a public sector game-changer. We call this process and capability: open data. In addition to increasing transparency and accountability–which can lead to greater trust with constituents–open data can enable innovators to build useful applications; analysts to find helpful insights; and innovators to create derivative value. Done right, there is little downside and a high-value upside. Looking across the U.S. today, we’re seeing an increasing number of federal, state, and local agencies embrace an open data future.


Why Every Public Agency Needs a Data Strategy

November 2, 2012 - 2:08 pm

In his second guest column for EfficientGov, Palo Alto CIO Jonathan Reichental looks at the Open Data movement, and the criticality of “open government” in the 21st century.


Are Cities Prepared To Get Serious About Technology?

October 3, 2012 - 12:55 pm

This post first appeared on September 13, 2012 on EfficientGov as part of a guest column called Reichental’s Digital City.


Palo Alto’s Open Data Platform: What Transparency Looks Like?

August 3, 2012 - 9:15 pm

Pete Peterson, Executive Director, Davenport Institute for Public Engagement and Civic Leadership at Pepperdine’s School of Public Policy; his essay on his discussion with Jonathan Reichental on City government innovation and, in particular, his observations on Palo Alto’s open data work so far.


Interview with Mashable on Palo Alto Open Data Initiative

July 31, 2012 - 10:21 pm

Mashable spoke with Palo Alto’s Chief Information Officer Jonathan Reichental and City Manager James Keene, who are at the forefront of the city’s open data initiative, to learn more about the project.


How Palo Alto is leading the digital city movement [GovFresh Interview]

June 17, 2012 - 1:43 pm

Luke Fretwell, founder and editor of GovFresh, conducted an interview with me on the work we are doing at the City of Palo Alto in rethinking and reinventing the delivery of local government. In a wide ranging discussion we cover topics such as open data, hackathons, cultural change, and the importance of leadership support.


Palo Alto Weekly Cover Story: Building a Digital City

March 30, 2012 - 12:34 pm

I am thrilled that our vision for Palo Alto as a leading digital city is a cover story today in the Palo Alto Weekly. The story does a great job of covering the highlights of our work over the past few months. We’re experimenting with new ways of delivering service in local government and it’s getting the attention of media, our community, and other cities. Mayor Yeh, City Manager Keene, and I couldn’t be more pleased with our progress. We’re ready to take this work to the next level. Links to story attached.


Palo Alto city manager selects new Chief Information Officer (CIO)

October 26, 2011 - 9:35 pm

Palo Alto, CA – [Press Release] After an extensive search for the leader of the City of Palo Alto’s Information Technology (IT) agency and the City’s technology initiatives, City Manager James Keene announced his selection of Jonathan Reichental (Ph.D), currently Chief Information Officer for O’Reilly Media, as the City’s new cabinet-level CIO. The search for a new CIO to lead the City’s restructured IT operations yielded 147 applicants. After an intense review process that involved Palo Alto technology company executives, peer CIOs and a number of City representatives, Keene selected Dr. Reichental.


My TEDx Talk: How the Web is redefining privacy

October 15, 2011 - 3:10 pm

Over the past 10 years the web has become an increasingly ubiquitous and useful utility for hundreds of millions of people across the world. But as I discover as I ramble across the rich terrain of the web, many of its benefits come at the cost of privacy. In the following short presentation I wonder if the web has ultimately become our least private domain and whether, in fact, that may be a good thing.


Google Plus defines an era of disruption at a moment’s notice

August 4, 2011 - 9:00 am

Whether or not you like Google+ or have yet to try it, its introduction continues the important role that a battle of ideas has in shaking-up and bringing new value to the marketplace. In the best outcome, robust competition in any business domain should have at least one benefactor: you, the consumer.


Will your business survive the digital revolution?

June 3, 2011 - 9:00 am

Over the last few years we’ve watched in giddy disbelief as a web-based social network launched from a dorm room at Harvard University unexpectedly found its way to be an enabler of a Middle East uprising. We’ve seen how new types of media have propelled people and events into the spotlight and even helped elect a U.S. president. We’ve looked in awe as mobile devices connected to a ubiquitous network have brought global commerce to the most remote parts of the developing world. We’ve seen 100-year-old businesses vanish as cocky upstarts replace their once unshaken dominance. We’ve delighted as citizens have been empowered by a new ease in which to leverage recently liberated stores of data held by governments.


The Future of Technology and Its Impact on Work

May 17, 2011 - 2:19 am

Here’s a 40-minute presentation and interview I gave at the Center for Technology, Entertainment, and Media (CTEM) at the Fuqua School of Business at Duke University. The video covers a range of subjects including demographics and technology trends that will emerge over the next 5-10 years and what will be required to succeed in the workplace of the future.


It’s Time for IT to Ask More of the Right Questions

March 16, 2011 - 9:00 am

Today, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand for services. And while most IT professionals come to work each day to be productive and add value, more often than not, it’s an uphill battle to keep internal customers happy. Working either harder or smarter hasn’t necessarily produced the customer satisfaction dividend anticipated. Moreover, it has served to increase expectations of what can be provided and it has continued to raise the bar for IT.


Seldom a love story: IT and end users

March 7, 2011 - 9:00 am

Today, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand for services. And while most IT professionals come to work each day to be productive and add value, more often than not, it’s an uphill battle to keep internal customers happy. Working either harder or smarter hasn’t necessarily produced the customer satisfaction dividend anticipated. Moreover, it has served to increase expectations of what can be provided and it has continued to raise the bar for IT.


The impact of IT decisions on organizational culture

February 7, 2011 - 12:01 am

It’s said that with great power comes great responsibility. Among business functions, the IT group has disproportionate control over what can and can’t happen in an organization.


3 types of IT leaders: maverick, innovator, guarantor

January 17, 2011 - 9:00 am

There is little recognition that the operating profile of IT leaders can vastly differ from organization to organization. This is most pronounced when studying how technology vendors sell to this audience. It can often appear there is simply one type of person leading every IT organization. Variations in needs are seldom reflected in the way products are sold.


Can good IT managers make great business leaders?

January 8, 2011 - 2:20 pm

Recently, many people have been pointing out to me how my writings and the attendant observations on technology have been resonating outside of the IT community. Specifically I’m told, the subjects I’m writing on have meaning and value as general business management content. As I pondered on this notion, it struck me (and it’s obvious in hindsight) that in a world where technology is a fundamental foundation of almost all business, there’s not a great deal of difference between the skills required for good IT management and that of general management.


My top 5 predictions for CIOs in 2011

December 15, 2010 - 9:00 am

We are living in amazing times. Technology is changing the way we work and play at a considerable pace and there is no letup in sight. Rather, the change we anticipate ahead will be greater and more profound than anything that has come before. If you, like me, are lucky enough to be part of implementing that change then you’ll likely agree that we are extra fortunate.


Taking stock of my 2010 tech predictions

December 8, 2010 - 9:00 am

Writing predictions is always fun because if you get one right it makes you look like you have extraordinary psychic skills. And if you get it wrong, well, so what? How could you really know?


The four pillars of O’Reilly’s IT strategy

November 23, 2010 - 9:00 am

This week I delivered the detailed framework for a 3-year IT strategy for O’Reilly Media, Inc. The strategy is the culmination of several months’ work to fully understand the current state of the business and the vision for its future. Together with the goals for growth, the strategy focuses on many of today’s common IT requirements, such as: delivering more for less; increased agility; greater access to decision-enabling data; and improving customer service. It also directly addresses stress points in the existing technology environment and forms the basis for the IT organizational design required to support future business goals.


The CIO’s golden rule of management

November 17, 2010 - 9:00 am

Evidence-based management is an approach where hunches are discarded and instead decisions are based on hard facts. It’s pounded into aircraft pilot training: when there is no visibility, regardless of what senses are suggesting, pilots must trust their flight instruments. In medicine (where the practice of evidence-based decision making originates) new diagnostic technology can trump the wisdom of physicians and can make decades of experience only an input into a course of treatment and not the final call. With few exceptions, good data is the best way to make great decisions. Without it you’re essentially flying blind.


Being CIO: 5 tips for surviving the first 90 days

November 10, 2010 - 9:00 am

I’m fast approaching 90 days as a CIO. On the one hand it sounds and feels like a short amount of time, but as I’ve learned it is also a critical and long enough period where the tone and pace of your leadership can be established. Too many mistakes during these formative days can temporarily, and in some cases, permanently hamper the ability for a leader to succeed.


5 cloud computing conundrums

November 3, 2010 - 9:00 am

With all the attention being paid to both public and private cloud computing these days, it would be easy to believe that it offers a panacea for the woes of every CIO. If only! The reality of designing and implementing a cloud strategy, particularly the public component, is far more complex than any technology vendor or analyst paper would have you believe. Faced with an array of trade-offs, public cloud computing is creating considerable challenges for CIOs and their teams.


Can predictability and IT innovation coexist?

October 25, 2010 - 9:00 am

Organizations that succeed in consistently converting ideas into value, and then profiting from them — the art and science of innovation — are often those that have balanced rigid process with agility. The reconciliation of predictability and innovation is at the heart of many IT transformations, even if it isn’t an overtly focused intent. In other words, leadership wants more value from IT and more contribution to the bottom line, but they want it without compromising the core business functions that technology supports.


IT transformations must begin with hearts and minds

October 11, 2010 - 9:00 am

The role of the information technology (IT) department is changing. In simpler times it was the bastion of back-office services like data storage, network operations, and ERP systems. Today, both its purpose and the demands placed upon it are quickly evolving. Driven largely by economics, the IT function is outsourcing many of its commodity-type activities; looking for ways to rein in out-of-control support costs; and being asked to be more central in helping to enable new business opportunities. Simply put: the C-suite is demanding more value on its IT spend.


CIO: Chief Inspiration Officer?

October 5, 2010 - 9:00 am

Earlier this year, as a member of a panel speaking before IT leaders from various industries, I was asked what single, most important piece of advice I would give a chief information officer (CIO).


Innovate or go home

July 13, 2010 - 1:07 pm

How much new value did you provide your organization today? Did you suggest creative ways to go about a common task that resulted in better outcomes? Are your work behaviors keeping you relevant? If these questions are not top of mind for you yet, they will be. Your future gainful employment may depend on being able to answer them with resounding positivity. Intrigued? Read on.


Can cost-based innovation help solve our debt crisis?

June 21, 2010 - 11:38 pm

Each of us are painfully aware of the new economic reality in which we find ourselves: national, state, and local government debt is skyrocketing. Simply put, it costs a lot more to provide and maintain government services than is taken in through taxes and other sources of revenue and thus we are forced to borrow to cover the difference. Every commentator on this subject offers essentially only three near-term solutions to the problem: raise taxes (some argue for lowering taxes), cut services and programs, and reduce the civil service payroll.  And while all of these have historically played an important role in some form of debt remediation, I’m struck by the absence of the role of innovation in this national discourse. I’m not talking about entrepreneurial innovation which of course is a considerable generator of income and taxes; I’m talking specifically about cost-based innovation.


To Tweet or not to Tweet?

June 16, 2010 - 8:00 am

Since it started in late 2006, I’ve been a registered member of Twitter—the popular 140 character-limited microblogging service. However, I’ve only recently started to use it on a regular basis. I’ve suddenly found it quite useful. Many of the folks I socialize with are confounded by its value; they cannot see why people post the detail of their most inane activities and they are equally baffled by those that read the postings. I do neither of these things and yet I am able to derive value from it. To understand how, I thought it would be worthwhile to briefly outline the reasons why I think it is a rather compelling service.


Essential innovation: Essennovation Part 2

May 28, 2010 - 8:00 am

In a recent blog I argued that in order to prosper as an IT professional in the new, sobering world of alternative sourcing, new skills may be necessary. These skills are being necessitated by the changing role of IT within organizations. While it is possible to outsource much of the commodity technology and related services required by organizations, there is an increasing need for creative, complex problem-solving technology skills. This layer of technology need requires high doses of innovation and the attendant right-brained skills to make it happen. Rather than discretionary innovation for both the IT professional and IT organization, I called this essential innovation and coined the term essennovation. While my intent was to bring clarity to a common theme currently being discussed within IT circles and in board rooms across the world, I was delighted by the high degree of new conversation the blog provoked.


Essential innovation: Essennovation Part 1

May 7, 2010 - 8:00 am

It’s likely not lost on many of us that large chunks of the internal information technology (IT) department at businesses are being outsourced. Rather than a new phenomenon, strategic sourcing–a term that covers the myriad ways resources and services can be alternatively provided by vendors– is picking up pace. We’re seeing more and more organizations choosing to move many of their technology functions to an external provider.  Among many factors, increasing commoditization of technologies and services make them easier to offload to someone else. When we say commoditization in this context, we mean, for example: standard hardware and software, and services that can be relatively easily documented, then duplicated and repeated.  Think about common technology needs such as data storage or software testing.  By outsourcing, organizations can take advantage of, for example:  lower labor costs; larger pools of scare talent; and the ability to easily increase or decrease needs, and subsequent cost, based on demand. In fact, strategic sourcing has been a boon for these types of business objectives. Only in the long term will we be certain of the wisdom of this strategy, but there is no doubt that short-term value is being recognized. At some point, one could certainly conclude that IT is simply becoming a utility and from a strategic perspective, ‘IT may not matter.’ But this conclusion, in my view, would be wrong.


Why the next big thing may, in fact, be a really big thing

March 11, 2010 - 8:00 am

Every second, the Large Hadron Collider (LHC) near Geneva, Switzerland produces 40 terabytes of data.  That’s more data than can be currently stored and analyzed.  The scientists working on the project are forced to collect just a slim set of the data and they hesitantly ignore the rest.  While this example is at the top end of the data deluge that our increasingly digitized world is creating, we can all relate to other, closer to home examples:  Every minute, 20 hours of video is uploaded to the popular video-sharing site, YouTube.  On Facebook, the biggest and most popular social networking site, 2 billion photos are uploaded each month.  Whether it is our text messages (a volume greater than the population of the earth are sent each day), or credit card transactions that reveal the intimate details of our purchasing behaviors, or recorded search entries in search engines that tell us so much about the human experience, or the cameras that photograph and video us as we go about out daily activities, the quantity of data that humanity is collecting and storing is staggering.  And it’s increasing exponentially.  We are moving from data scarcity to data abundance and disrupting our conventional view of economics. We call it big data.


Why digital abundance may be good for quality

February 15, 2010 - 8:00 am

If you’re reading this blog entry then you’ve made an important decision.  You’ve decided that among all the different ways you could spend your time, reading my blog is a worthwhile option.  So, in the same way those in the airline business do, I say to you: we know you had a choice of blogs to read today, so thank you for choosing to read my blog.


My personal Top 10 technology predictions for 2010

January 1, 2010 - 8:00 am

One of my responsibilities as the Director of IT Innovations at PwC is to spend a good deal of time researching and developing insights on the impact of emerging technologies. This year, for the first time, I thought it might be fun and, frankly, quite useful to share with you my thoughts on what I believe may be the big IT trends in 2010. While I was somewhat tempted to be bold and creative in my forecast, I decided to ground the Top 10 in areas that have some real momentum. If you agree with the predictions, what might that mean for your work and your industry? In what area do you think I got it completely wrong? I’d love to know what you think.


Why it may be time to put your head in the cloud

September 23, 2009 - 8:00 am

One of the most widely discussed technology buzzwords of 2009 has been Cloud Computing. However, unlike other hyped technology, this one exhibits significant substance. It is worth understanding what it is and why it matters.


Presentation: Succeeding by connecting across boundaries and generations

April 29, 2009 - 2:00 am