Cloud Computing Unlocks Innovation Opportunities For City CIOs

September 2, 2020 - 1:52 pm

Dr. Jonathan Reichental || On The Front Lines Of Change

August 21, 2020 - 7:01 pm

Audio Course: Ace the Next Industrial Revolution

August 7, 2020 - 3:31 pm

XaaS is the Future of Business

August 2, 2020 - 3:39 pm
New Online Video Course Here:

Ace the Next Industrial Revolution

July 18, 2020 - 4:27 pm
Teaser – More Will Be Revealed Soon

Smart Cities for Dummies Cheat Sheets

July 10, 2020 - 6:14 pm

Teaser Trailer: XaaS is the Future of Business

July 3, 2020 - 6:01 pm

VIDEO: Post-Pandemic Future with Dr. Jonathan Reichental

June 24, 2020 - 1:47 pm

Understanding the Role of Data in Urban Innovation

May 21, 2020 - 9:54 pm

Podcast: Smart Cities and Government Technology with Jonathan Reichental

May 12, 2020 - 3:50 pm

VIDEO: Free Masterclass in the Fourth Industrial Revolution

May 6, 2020 - 3:02 pm

Smart Cities for Dummies #1 New Release on Amazon

May 3, 2020 - 8:50 pm
My new book is the #1 new release in the Engineering category on Amazon. You can pre-order here:
Barnes and Noble:

Smart Cities, Dumb Cities, and Quantum Physics

April 29, 2020 - 4:02 pm

Pandemics & the Design of Future Cities

April 23, 2020 - 3:34 pm

Talking Digital Future: Music Industry

April 21, 2020 - 7:18 pm

Smart Cities for Dummies | Coming Summer 2020

April 15, 2020 - 4:59 pm
Pre-order now:

Talking Digital Future: Smart Cities

April 5, 2020 - 8:52 pm

Talking Digital Future: Quantum Computing and Blockchain

March 24, 2020 - 5:15 pm

The Abundance Secrets Show

March 20, 2020 - 6:47 pm

The COVID-19 Crisis is Making the Internet More Available

March 17, 2020 - 11:58 am


Interview on The Speaker Show

February 24, 2020 - 2:38 pm

Open Enrollment: Introduction to Digital Twins

February 17, 2020 - 10:30 pm

Unlock a Free Trial of Linkedin Learning

February 5, 2020 - 2:58 pm

Blockchain for Business Professionals – in Spanish

January 31, 2020 - 3:45 pm

Certificate in Digital Twins

January 25, 2020 - 3:06 pm

Learn the Basics of Quantum Cryptography in 30 Minutes

January 24, 2020 - 7:06 pm

Learn About the Hottest Trend in Tech Right Now: Digital Twins

- 7:04 pm

A Guide to Smart Cities with Dr. Jonathan Reichental

December 26, 2019 - 6:16 pm

Jonathan Reichental Named Top 30 State and Local Government Influencer in 2019

December 22, 2019 - 12:32 pm

Digital Twins: Seeing Things More Clearly

- 12:25 pm

An Easier Way to Find and Use Popular Services on Government Websites

December 2, 2019 - 9:21 pm

Introduction to Quantum Cryptography – 1 Min Teaser

November 22, 2019 - 1:39 pm

The Powerful Influence of CIOs: Insights from Jonathan Reichental

November 17, 2019 - 3:51 pm

Introduction to Digital Twins – Teaser

October 20, 2019 - 10:27 pm

The Future of Government Services, Part 4

October 2, 2019 - 2:21 pm

Paranoia & Love: What Pushes Tech?

September 8, 2019 - 2:43 pm

The Future of Government Services, Part 3

September 6, 2019 - 12:21 pm

My Executive Diary

August 17, 2019 - 7:14 pm

COURSE: Blockchain for Business Professionals (Spanish Edition)

August 15, 2019 - 9:29 pm

Introduction to Quantum Computing Video Course

August 5, 2019 - 2:01 pm
Jonathan Reichental

Feature Story in Spain’s elEconomista Newspaper

July 18, 2019 - 10:21 am

The Killer App for Quantum Computing

June 21, 2019 - 7:31 pm

Why Are We Not All Using Cryptocurrency Already?

May 25, 2019 - 1:31 pm

Behold the Quantum Age Cometh

May 18, 2019 - 3:50 pm

Digital Transformation and The Third Wave

- 3:48 pm

The Road to Self-Driving Cars

- 3:46 pm

VIDEO: The Future of Work from the 4th Industrial Revolution Series

April 7, 2019 - 11:06 pm

VIDEO: Government Services in the Fourth Industrial Revolution

March 28, 2019 - 9:27 pm

TRAILER: Foundations of the Fourth Industrial Revolution

February 8, 2019 - 1:52 am

PODCAST: Privacy and the Fourth Industrial Revolution

- 1:49 am

New Course Available: Securing Cryptocurrencies

January 23, 2019 - 6:57 pm

Course: Foundations of the Fourth Industrial Revolution

January 3, 2019 - 5:29 pm

S3 Ep3: Indexing the Brain

December 26, 2018 - 3:52 pm

Jonathan and Tom discuss a variety of topics related to the ethical aspects of emerging technologies. It is a rambling discussion recorded live at the CTO Summit in San Francisco on November 2018. Music credit: Kevin MacLeod.


VIDEO: My TED-Style Talk at Flux About Cities and Blockchain

October 30, 2018 - 10:57 am


PODCAST: My Interview on the IT Visionaries Show

October 26, 2018 - 6:23 pm


FREE REPORT: The Future Belongs to Cities by Dr. Jonathan Reichental

September 19, 2018 - 4:04 pm


VIDEO: What Problems Might Blockchain Solve for Government?

September 9, 2018 - 11:02 pm


S3 Ep2: The Improv of Life

September 7, 2018 - 3:08 pm

Jonathan and Tom welcome their guest, Dr. Tia Kansara. It’s a wide ranging discussion that includes thoughts on self-driving cars, blockchain, and sustainability. Recorded at a restaurant in the Ferry Building in San Francisco. Plenty of laughs and food for thought. Music credit: Kevin MacLeod.


VIDEO: Interview on Future of Cities with Silicon Valley Innovation Center

August 30, 2018 - 6:43 pm


What an Honor! Addressing the United Nations in NYC on July 9, 2018

August 10, 2018 - 5:14 pm


Every disruption demands dialogue

August 4, 2018 - 4:26 pm


A Day Without Teaching or Learning is Like a Day Without Water

July 23, 2018 - 12:48 pm


S3 Ep1: Truth Decay – The Live Show

July 20, 2018 - 7:59 pm

Special live audience edition of Drinking Wine Talking Tech recorded in Sacramento, California on May 17, 2018. It’s raw and unedited. While the recording begins somewhat distorted, it improves later. Jonathan and Tom discuss a wide range of tech issues.


PODCAST: Digital Transformation in the Workplace

July 9, 2018 - 9:59 am


My Blockchain and Crypto Online Courses Rated Best in 2018

- 9:50 am


Palo Alto’s CTO: The Smart Future of Cities and Society

March 31, 2018 - 11:11 am


Drinking Wine Talking Tech Season 3 – Now In Pre-Production

March 12, 2018 - 9:59 am


VIDEO: Interview on CNET

- 9:56 am


I’ve Joined the Faculty at the Ignite Institute, California

January 14, 2018 - 2:55 pm


S2 Ep7: [Bonus Show] Is Any of This Real?

December 23, 2017 - 1:29 pm

Jonathan and Tom discuss a wide variety of topics with the leading tech podcaster in New Zealand, Paul Spain. As usual we ask the tough questions and get very few answers. This time we even ask when we will get to experience the matrix. There are a lot of bad jokes.


S2 Ep6: The World of Smart Things

December 19, 2017 - 10:27 pm

Jonathan and Tom welcome guest, Alex Hawkinson, CEO of SmartThings. They talk about the future of the connected home and what it is like to work for Samsung. It is a fascinating journey into the mind of somebody who believes everything that can be connected will be connected. There is lots of wine too.


S2 Ep5: Everything Will Be Connected

December 16, 2017 - 1:30 am

Jonathan and Tom discuss the state of device connectivity with expert, Bill Pugh. While nobody is following the script, the conversation covers some fascinating insights on where we have been and where we are headed with connecting everything. Extensive laughter ensues.


S2 Ep4: How Do You Define Innovation?

December 9, 2017 - 4:55 pm

Jonathan and Tom discuss the complex and poorly understood word innovation with guest Saker Ghani. Saker is a global innovation leader and has worked on the iPod, iTunes, and the Yahoo home page. Currently with PwC, he lives and breaths the topic of innovation every day.


S2 Ep2: Can We Save the Planet?

November 23, 2017 - 2:07 am

Jonathan and Tom finally welcome their first guest. They chat with one of the founders of the sustainability movement, Gil Friend. They get real answers to our most serious human challenge. And yes, there is wine and a few jokes.


S2 Ep1: Preview of Season 2 – Guests and Drones

November 16, 2017 - 3:00 am

Jonathan and Tom are back for Season 2. Surprised by thousands of listeners to season one, this time they are adding amazing guests and tackling tough technology topics. Oh, and there is some wine too. In this episode they preview the topics and guests. They also chat briefly about a future of drones.


Begun the Drone War Has

November 5, 2017 - 7:01 pm

15-year old Luke Bannister had a proud and exuberant smile on his face. He had just flown the flight of his life hurtling at stunning speeds and taking steep corners, avoiding obstacles, and out-thinking all his opponents. In doing so, he walked away with the $250,000 first prize at the inaugural World Drone Prix in Dubai. His success was witnessed by 2000 spectators and envied by his 250 competitors.


VIDEO: Smart City Interview on Belgium’s “Steven Talks” Series

October 26, 2017 - 9:15 pm


VIDEO: Keynote at Cybersecurity Symposium, San Jose, CA

September 29, 2017 - 12:59 pm


45-Min Video Interview on CXOTalk

July 22, 2017 - 9:27 pm


My 3-minute Pitch on the Smart City Imperative

July 12, 2017 - 2:05 pm


My Smart Cities Short Documentary

July 7, 2017 - 4:59 pm

Trailer for my New Short Documentary on Smart Cities

July 2, 2017 - 11:28 am


S1 Ep6: Season Finale – The Data Show

June 17, 2017 - 6:35 pm

Jonathan and Tom leave the best to last. This is the show you have been waiting for. It is the data show. But they take a different angle on this popular topic. Per usual you will learn nothing but you might smile. Music: Kevin MacLeod. Give us feedback via Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 6 of 6.


S1 Ep5: The End of Ownership

May 13, 2017 - 3:29 pm

Jonathan and Tom take on the complex and speculative topic of the end of ownership. Why own anything if you can rent what you need when you need it, always have the latest, and not pay for something when not in use? You may not get the answer in this podcast but you will likely have a little laugh. Music: Kevin MacLeod. Give us feedback via Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 5 of 6.


S1 Ep4: What Makes Silicon Valley Tick?

May 7, 2017 - 10:50 pm

Jonathan and Tom do it again. A meandering dialogue of nonsense with occasional moments of brilliance. Today they talk about innovation in Silicon Valley. If you are desperate for something to listen to on the treadmill, you might try this. Music: Kevin MacLeod. Give us feedback via Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 4 of 6.


S1 Ep3: How Is Your Cyber Hygiene?

May 6, 2017 - 7:19 pm

Jonathan and Tom get together for another chat. Today it is about cyber hygiene or put another way, tips to avoid being hacked. It is another pointless 25-minute conversation. But you might learn something. Who knows? Music: Kevin MacLeod. Give us feedback via Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 3 of 6.


S1 Ep1: Are Self-Driving Cars for Real? [Pilot Episode]

March 11, 2017 - 12:53 am

Jonathan and Tom have a little fun discussing self-driving cars. They share personal experiences and speculate where things are headed. Music: Kevin MacLeod. Connect with us on Twitter: @Reichental or on our official Facebook page:
Season 1 Episode 1 of 6.


My Chapter on Smart Cities Now Available in New Textbook

January 1, 2017 - 1:00 pm


PODCAST: My Interview on Cities as the Digital Hubs of the Future

December 24, 2016 - 3:15 pm


Still Struggling to Understand the Blockchain? Start Here.

November 27, 2016 - 1:17 pm

I’ve been monitoring, evaluating, and deploying new technologies for over a quarter of a century. It’s something I love to do. Monitoring emerging technologies gives us an opportunity to imagine the possibilities of the future. Even better, more often than not, deploying emerging technologies gives us the opportunity to positively change millions of lives. As processing power has skyrocketed, technology costs have dropped, and half the world has connected to the Internet (yup – still 50% of the world’s population has no access to the Internet), the rate of new technologies introduced has accelerated. We quickly forget that Facebook didn’t exist 13 years ago or that the iPhone will only be 10 in 2017. It’s worth noting however, that for all the new ideas that are introduced each year, most don’t succeed. That’s sobering if you’re an entrepreneur and a challenge if some of your success depends on trying to figure out and invest in what’s “next.”


My Green Screen Career Started This Week

July 26, 2016 - 11:32 pm



PODCAST: What Will The City Of The Future Look Like?

May 17, 2016 - 2:09 am



The Smart City Opportunity

April 6, 2016 - 11:40 pm

Assuming that current trends continue, our future belongs to cities. Already half of all humans on the planet live in cities, and by 2050 a full 70 percent of civilization will live, work, and play in an urban environment.


VIDEO: Meet 7 CIOs That Are Creating Smart Cities in Silicon Valley

February 26, 2016 - 11:16 pm


VIDEO: Silicon Valley Forum Interview on Smart Cities and Open Data

February 12, 2016 - 9:00 pm


VIDEO: Brave New Connected World – My Talk at Silicon Valley Forum

February 1, 2016 - 9:46 pm


VIDEO: Creating Data-Driven Cities – ODSC WEST 2015

January 30, 2016 - 11:34 am


VIDEO: What Does a Government CIO Do?

January 27, 2016 - 3:05 am

Video also discusses the role of the Internet of Things in a government and city context.


Embracing Diversity for the Future of our Cities

January 15, 2016 - 9:17 pm

“In the game of life, less diversity means fewer options for change. Wild or domesticated, panda or pea, adaptation is the requirement for survival.” – Cary Fowler


VIDEO: BBC Featurette on Connected Cities

January 9, 2016 - 8:13 pm


The Impact of Social Media on Traditional Knowledge Management

December 16, 2015 - 1:12 pm

book-168824_1280Successfully implementing knowledge management, which is broadly defined as the identification, retention, effective use, and retirement of institutional insight, has been an elusive goal for most organizations. Some of the smartest people I have worked with have been frustrated by their efforts, not through lack of trying or ability but by the inherent challenges it presents. Now the emergence and impact of social media and the way it democratizes the creation and use of knowledge in the enterprise is forcing us to rethink our assumptions.


VIDEO: How smart can a city be? – Jonathan Reichental Discusses with Tia Kansara

December 13, 2015 - 12:16 am


VIDEO: Interview on Apps, Smart Cities & More at WebSummit 2015

December 12, 2015 - 1:49 pm


VIDEO: Everything will be Connected (El Pais – English & Spanish Versions)

October 20, 2015 - 10:24 pm


Why Every Organization Needs to Be in the Cybersecurity Business

September 22, 2015 - 10:45 am

opendata3It’s a widely believed view by leaders that their organization is either one that has already experienced a cyber-attack or one that will be a target of an attack in the future. A more accurate conclusion by those who study this field suggests reality is somewhat different. Their assessment is that every organization falls into one of these two categories: It’s either already been attacked and knows about it or it’s been attacked and doesn’t know about it. Bad guys don’t always leave a calling card. Even more alarming, with many cyber-attacks being orchestrated over long periods rather than sudden attack-and-grab approaches, an ongoing effort may be underway right now without organizational knowledge.


Four Ways to Make Metrics Really Count

August 21, 2015 - 9:18 pm

metricmeetinglight2Sometimes it’s worth reminding ourselves that the most important skills and tools for organizational success aren’t the ones that cost a lot or are difficult to execute. Often they are the forgotten fundamentals; the mundane but effective techniques that can really help. Developing and using metrics, even in the smallest team deep-down in the org chart, is one of those areas. Get started or re-embrace your commitment to metrics and you’ll be pleasantly surprised at the results.


VIDEO: Creating a New Operating System for Cities – Jalisco Campus Party

July 31, 2015 - 1:11 pm


PODCAST: The Future Belongs to Cities – But We’re Not Ready Yet

July 2, 2015 - 9:09 pm


VIDEO: Promo for My Talk at Campus Party Mexico, July 2015

June 6, 2015 - 11:21 pm


Promo Pic for Digital Infrastructure Summit

April 10, 2015 - 12:26 pm



VIDEO: Marin County Council of Mayors & Councilmembers Dinner Talk on Data

March 28, 2015 - 1:48 am


Open Government Podcast Part 1 & 2

March 18, 2015 - 1:21 am

The open government podcast, a Canadian duo, interviewed me about the work the City of Palo Alto has been doing around government innovation and more. The interview is in two podcasts. Total time is 30 minutes.


CIO: Chief Inspiration Officer?

February 27, 2015 - 7:31 pm

lightbulb-rd“If you want to build a ship, don’t drum up people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”
Antoine de Saint-Exupery


Palo Alto Weekly Cover Story: Big Data in Little City

February 21, 2015 - 2:19 pm


Disruption at a Moments Notice

February 14, 2015 - 5:19 pm

wheel of innovationIn the world of tech, we recognize that introducing a new product or service is often highly disruptive to an existing market and its competitors. What is relatively new is the speed and scale in which that disruption can take place. The torrent of punditry that pre-empts these introductions is notable alone. It has created an unusually unsettled technology marketplace.


Huffington Post: A Top 100 Most Social CIO on Twitter in 2015

January 16, 2015 - 11:06 pm



Civic Innovation: Ready, Set, Go!

- 10:59 pm

One of the reasons I moved from a successful 20-year career innovating in the private sector to spending time serving the public sector wasn’t because it was a premier place to innovate. In fact, I was attracted to the public sector exactly because it was the opposite.


Why is Nobody Talking About Small Data?

January 6, 2015 - 7:57 pm

It seems everyone is focused on big data. And why not? Today the world is producing an extraordinary volume of data. Our prolific machines and interactions are now venting a massive scale of data exhaust unprecedented in our short digital history. Big data is spinning up stunning visuals that are providing completely new understandings. Suddenly we’re embedded in the zettabyte era.


PHOTO: Cities Need a New Operating System for the 21st Century

September 20, 2014 - 2:15 pm



PHOTO: Promotion for Keynote at Campus Party Quito, Sept 2014

August 15, 2014 - 4:15 pm



PHOTO: Facilitating a Session on Lean Methods at IdeasCamp, Berlin

- 4:11 pm

Credit: Jasper Juinen


VIDEO: Palo Alto Apps Challenge TV Finale (1-hour show)

June 13, 2014 - 5:17 am


Reinventing Government One App at a Time

April 4, 2014 - 9:43 pm

appsOn one hot day last June, along with civic hacking events in 83 cities participating in the first-ever National Day of Civic Hacking, the City of Palo Alto, California, held an outdoor festival of civic innovation. Approximately 5000 people showed up to discover and be inspired by a wide range of technology-related talks and solutions for delivering government in completely new ways. While some software hacking took place, the focus was on beginning both the education and conversation on defining civic innovation and answering why it is so important to all our communities. The festival was a success and was highly praised by the community and at a special event at the White House later in the summer.


Technoethics: A New Frontier for Leadership

December 18, 2013 - 1:03 pm

EthicsLeaders: You understand the value of technology to your organizations. You know technology can be the difference between competitive advantage and irrelevancy. So I’d like to share with you why I am optimistic about the future of technology and why as leaders we need to be concerned too.


VIDEO: How Data Can Help Create Better Communities

September 24, 2013 - 5:17 pm

dataIn an era of government deficits, it’s comforting to note that there is an abundant surplus of data. But until recently, leveraging value from data beyond its initial creation and use has been difficult. Today, this picture is changing. A combination of new technologies and a more enlightened emerging leadership is finding innovative ways to put data to work. Beyond much desired transparency and accountability, making government data more easily accessible is creating a wave of valuable community applications.  In this video, I discuss this topic, explore best practices, and share my thoughts on civic innovation.


VIDEO: CityCamp Palo Alto & HP

July 3, 2013 - 11:26 pm

On June 1, 2013, nearly 100 cities throughout the US brought together public and private sectors to use software, technology and ideas to build better communities as part of a National Day of Civic Hacking. In Palo Alto, I was the founder and creator of CityCamp Palo Alto, our event on June 1. Here is a video, produced by HP, that focuses on their important contribution and how it ties into their own strategy.


Does social computing have a role in government?

April 5, 2013 - 2:04 am

As of early 2013, there are over a billion active monthly users of Facebook and almost 700 million daily users. People from across the world use this social network to share and exchange stories, pictures, ideas, and more. These numbers suggest a compelling platform that is engaging humanity in a manner without precedent. Facebook and its competitors have convincingly demonstrated that people will share and collaborate with each other, and with strangers, in an inclusive manner not just for fun, but to make things happen. And yet, when most of the working population of those users goes to their places of employment, they use technologies that reinforce barriers to collaboration. Email—albeit an important business technology—primarily facilitates sequential and non-inclusive collaboration. Up until recently, the merits of social networking has had the hardest time successfully penetrating the enterprise.


VIDEO: Palo Alto Continuing Open Data Push for City Government

February 23, 2013 - 3:29 pm

California Forward first reported on the city of Palo Alto’s Open Data Platform in August.  The city is using technology to create a more inclusive form of local government.  Months after its launch, we wanted to find out how if citizens are answering the call to become more engaged.


VIDEO: Robots, Space Travel, Open Data, and Other Thoughts

- 3:19 pm

Antonio Savarese, journalist for the Italian magazine Data Manager, on a recent trip to Silicon Valley, joined me at City Hall to discuss a wide range of items. His published interview with me is available here. In addition, he recorded an interview which can be found here. His questions allowed me to elaborate on some of the work my team and I are doing at the City of Palo Alto and also for me to provide my thoughts on the future of technology. It is a short 14 minute video.


VIDEO: Streams, Gardens, and Clouds – My Lecture on Open Data at UC Berkeley

February 9, 2013 - 7:50 pm

Data Innovation Day was held on Thursday, January 24, 2013. The purpose of Data Innovation Day is to raise awareness about the benefits and opportunities that come from increased use of information by individuals and the public and private sector. Events were held across the U.S. The following is my lecture at UC Berkeley on that day.


@Reichental is #3 on List of 50 Most Social CIOs on Twitter Worldwide

January 17, 2013 - 2:40 am

Posted in Huffington Post on January 16, 2013.

Click Here To Read


VIDEO: Early Lessons in Using Lean Methods in Palo Alto

January 2, 2013 - 6:43 pm

The city of Palo Alto, Calif., is stealing an idea from the commercial technology industry to improve services for its residents. In this video, city CIO Jonathan Reichental offers lessons learned from Palo Alto’s use of Lean Startup principles during several recent technology projects. The Lean Startup approach — which lets users test unfinished versions of new apps and websites — is routine in the commercial space. Now it’s catching on in government.


Why Every Public Agency Needs a Data Strategy

November 2, 2012 - 2:08 pm

In his second guest column for EfficientGov, Palo Alto CIO Jonathan Reichental looks at the Open Data movement, and the criticality of “open government” in the 21st century.


Are Cities Prepared To Get Serious About Technology?

October 3, 2012 - 12:55 pm

This post first appeared on September 13, 2012 on EfficientGov as part of a guest column called Reichental’s Digital City.


CBS News Radio Interview on Open Budget Sept 20, 2012

September 20, 2012 - 10:00 am


Palo Alto’s Open Data Platform: What Transparency Looks Like?

August 3, 2012 - 9:15 pm

Pete Peterson, Executive Director, Davenport Institute for Public Engagement and Civic Leadership at Pepperdine’s School of Public Policy; his essay on his discussion with Jonathan Reichental on City government innovation and, in particular, his observations on Palo Alto’s open data work so far.


Interview with Mashable on Palo Alto Open Data Initiative

July 31, 2012 - 10:21 pm

Mashable spoke with Palo Alto’s Chief Information Officer Jonathan Reichental and City Manager James Keene, who are at the forefront of the city’s open data initiative, to learn more about the project.


How Palo Alto is leading the digital city movement [GovFresh Interview]

June 17, 2012 - 1:43 pm

Luke Fretwell, founder and editor of GovFresh, conducted an interview with me on the work we are doing at the City of Palo Alto in rethinking and reinventing the delivery of local government. In a wide ranging discussion we cover topics such as open data, hackathons, cultural change, and the importance of leadership support.


Palo Alto Weekly Cover Story: Building a Digital City

March 30, 2012 - 12:34 pm

I am thrilled that our vision for Palo Alto as a leading digital city is a cover story today in the Palo Alto Weekly. The story does a great job of covering the highlights of our work over the past few months. We’re experimenting with new ways of delivering service in local government and it’s getting the attention of media, our community, and other cities. Mayor Yeh, City Manager Keene, and I couldn’t be more pleased with our progress. We’re ready to take this work to the next level. Links to story attached.


My TEDx Talk: How the Web is redefining privacy

October 15, 2011 - 3:10 pm

Over the past 10 years the web has become an increasingly ubiquitous and useful utility for hundreds of millions of people across the world. But as I discover as I ramble across the rich terrain of the web, many of its benefits come at the cost of privacy. In the following short presentation I wonder if the web has ultimately become our least private domain and whether, in fact, that may be a good thing.


Spoiler alert: The mouse dies. Touch and gesture take center stage

September 29, 2011 - 9:00 am

The moment that sealed the future of human-computer interaction (HCI) for me happened just a few months ago. I was driving my car, carrying a few friends and their children. One child, an 8-year old, pointed to the small LCD screen on the dashboard and asked me whether the settings were controlled by touching the screen. They were not. The settings were controlled by a rotary button nowhere near the screen. It was placed conveniently between the driver and passenger seats. An obvious location in a car built at the tail-end of an era when humans most frequently interacted with technology through physical switches and levers.


With IT leadership, the “how” is as important as the “what”

August 24, 2011 - 9:00 am

The other day my IT operations leader entered my office in a state of confusion. He had just been reviewing our uptime statistics and was baffled by what he saw.


Will your business survive the digital revolution?

June 3, 2011 - 9:00 am

Over the last few years we’ve watched in giddy disbelief as a web-based social network launched from a dorm room at Harvard University unexpectedly found its way to be an enabler of a Middle East uprising. We’ve seen how new types of media have propelled people and events into the spotlight and even helped elect a U.S. president. We’ve looked in awe as mobile devices connected to a ubiquitous network have brought global commerce to the most remote parts of the developing world. We’ve seen 100-year-old businesses vanish as cocky upstarts replace their once unshaken dominance. We’ve delighted as citizens have been empowered by a new ease in which to leverage recently liberated stores of data held by governments.


The Future of Technology and Its Impact on Work

May 17, 2011 - 2:19 am

Here’s a 40-minute presentation and interview I gave at the Center for Technology, Entertainment, and Media (CTEM) at the Fuqua School of Business at Duke University. The video covers a range of subjects including demographics and technology trends that will emerge over the next 5-10 years and what will be required to succeed in the workplace of the future.


Why the cloud may finally end the reign of the work computer

April 20, 2011 - 9:00 am

It’s been a debate within organizations as long as I can remember: whether it’s possible to support a workforce that has the choice to use their own computers to perform their work. Recently the discussion has reached new levels of excitement as some big name organizations have initiated pilot programs. For IT leaders it’s a prospect that’s both compelling and daunting.


Why do so many enterprises still have difficulty implementing new technologies?

April 6, 2011 - 9:00 am

IT innovation abounds! We live in a spectacular time. Change appears to be happening rapidly. Market barriers for new entrants have come down. Got an idea? You can make it happen. But despite all the ebullience, much of our innovation still remains incremental. It’s more often evolutionary rather than revolutionary. In fact, that’s just the way it’s always been. New knowledge is created at its natural pace and new insights build upon it. Occasionally there is a ground shift and a new branch of knowledge emerges that itself spawns new products and services. In the IT business, we see this every few years.


Process management blurs the line between IT and business

March 29, 2011 - 9:00 am

Business process management (BPM) and more specifically business process optimization (BPO) is about fully understanding existing business processes and then applying agreed-upon improved approaches to support market goals. Rather than exploring BPO from the viewpoint of the business, here I’ll briefly explore some of the motivations and benefits from an IT perspective.


It’s Time for IT to Ask More of the Right Questions

March 16, 2011 - 9:00 am

Today, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand for services. And while most IT professionals come to work each day to be productive and add value, more often than not, it’s an uphill battle to keep internal customers happy. Working either harder or smarter hasn’t necessarily produced the customer satisfaction dividend anticipated. Moreover, it has served to increase expectations of what can be provided and it has continued to raise the bar for IT.


Seldom a love story: IT and end users

March 7, 2011 - 9:00 am

Today, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand for services. And while most IT professionals come to work each day to be productive and add value, more often than not, it’s an uphill battle to keep internal customers happy. Working either harder or smarter hasn’t necessarily produced the customer satisfaction dividend anticipated. Moreover, it has served to increase expectations of what can be provided and it has continued to raise the bar for IT.


3 essential skills for IT professionals

March 2, 2011 - 9:00 am

Whether you are preparing for a career in information technology (IT) or you are a seasoned professional, it’s important to know what skill needs are emerging in the marketplace. As I review the technology and business landscape, I’ve made some observations about what I believe will be increasingly valuable proficiencies to bring to the table.


Mind-blowing, world-changing technology by the numbers

February 16, 2011 - 9:00 am


The impact of IT decisions on organizational culture

February 7, 2011 - 12:01 am

It’s said that with great power comes great responsibility. Among business functions, the IT group has disproportionate control over what can and can’t happen in an organization.


Mobile in the enterprise changes everything

January 26, 2011 - 9:00 am

By now it’s clear that mobile is the new global frontier for computing. People on every continent are embracing mobile as the primary method for electronic communications.


3 types of IT leaders: maverick, innovator, guarantor

January 17, 2011 - 9:00 am

There is little recognition that the operating profile of IT leaders can vastly differ from organization to organization. This is most pronounced when studying how technology vendors sell to this audience. It can often appear there is simply one type of person leading every IT organization. Variations in needs are seldom reflected in the way products are sold.


Why is IT governance so difficult to implement?

January 11, 2011 - 9:00 am

“Governance? Process? Yuck, nasty words!”

Those are the actual opening words I used in an introductory email to business leaders whom I was inviting to participate in an important new process. What I was introducing had the potential to become antagonistic bureaucracy and could seriously backfire. So I was treading carefully but knew I had to move forward to enable our desired IT transformation and sustainable on-going effective operations.


Can good IT managers make great business leaders?

January 8, 2011 - 2:20 pm

Recently, many people have been pointing out to me how my writings and the attendant observations on technology have been resonating outside of the IT community. Specifically I’m told, the subjects I’m writing on have meaning and value as general business management content. As I pondered on this notion, it struck me (and it’s obvious in hindsight) that in a world where technology is a fundamental foundation of almost all business, there’s not a great deal of difference between the skills required for good IT management and that of general management.


The 2010 technology of the year is …

December 21, 2010 - 9:00 am

While Facebook and the iPad garnered considerable attention this year — and rightly so — it is the free micro-blogging service Twitter that gets my 2010 accolade for the most important technology product of the year.


My top 5 predictions for CIOs in 2011

December 15, 2010 - 9:00 am

We are living in amazing times. Technology is changing the way we work and play at a considerable pace and there is no letup in sight. Rather, the change we anticipate ahead will be greater and more profound than anything that has come before. If you, like me, are lucky enough to be part of implementing that change then you’ll likely agree that we are extra fortunate.


Taking stock of my 2010 tech predictions

December 8, 2010 - 9:00 am

Writing predictions is always fun because if you get one right it makes you look like you have extraordinary psychic skills. And if you get it wrong, well, so what? How could you really know?


Cloud computing’s fear factor: acknowledge, reduce, move on

December 1, 2010 - 9:00 am

In my 20 years providing IT services to organizations, I’ve never seen a technology that is so equally transformational and feared as cloud computing. I am hard pressed to find anything comparable in the past, bar perhaps the Internet itself, which has the power to positively re-engineer the manner that technology supports organizational goals. But possibly by a combination of issues such as negative pundit messaging and well-founded suspicion of wide-scale technology and organizational readiness, cloud computing appears to be the most feared of the big technology innovations.


The four pillars of O’Reilly’s IT strategy

November 23, 2010 - 9:00 am

This week I delivered the detailed framework for a 3-year IT strategy for O’Reilly Media, Inc. The strategy is the culmination of several months’ work to fully understand the current state of the business and the vision for its future. Together with the goals for growth, the strategy focuses on many of today’s common IT requirements, such as: delivering more for less; increased agility; greater access to decision-enabling data; and improving customer service. It also directly addresses stress points in the existing technology environment and forms the basis for the IT organizational design required to support future business goals.


5 cloud computing conundrums

November 3, 2010 - 9:00 am

With all the attention being paid to both public and private cloud computing these days, it would be easy to believe that it offers a panacea for the woes of every CIO. If only! The reality of designing and implementing a cloud strategy, particularly the public component, is far more complex than any technology vendor or analyst paper would have you believe. Faced with an array of trade-offs, public cloud computing is creating considerable challenges for CIOs and their teams.


IT transformations must begin with hearts and minds

October 11, 2010 - 9:00 am

The role of the information technology (IT) department is changing. In simpler times it was the bastion of back-office services like data storage, network operations, and ERP systems. Today, both its purpose and the demands placed upon it are quickly evolving. Driven largely by economics, the IT function is outsourcing many of its commodity-type activities; looking for ways to rein in out-of-control support costs; and being asked to be more central in helping to enable new business opportunities. Simply put: the C-suite is demanding more value on its IT spend.


Foursquare is a smart game changer

June 21, 2010 - 11:27 pm

Deciding to share ones location using a mobile device is not a new phenomenon.  Several geolocation applications, described as those that use system location awareness as its core function, have served this market for some time. For the most part, the value here is that of forced serendipity.  For example:  if you’re my friend and you decide to share your location and I am in the area, perhaps I can drop by and have a chat. In many cities this is how groups of friends are assembling. Not through a process of phone calls and lengthy coordination—how old school!—no, today for many it’s about meeting up by displaying your location and hoping you are discovered or by you discovering the location of others. Clearly it’s not for everyone and subsequently, to date it has had a relatively niche following.


To Tweet or not to Tweet?

June 16, 2010 - 8:00 am

Since it started in late 2006, I’ve been a registered member of Twitter—the popular 140 character-limited microblogging service. However, I’ve only recently started to use it on a regular basis. I’ve suddenly found it quite useful. Many of the folks I socialize with are confounded by its value; they cannot see why people post the detail of their most inane activities and they are equally baffled by those that read the postings. I do neither of these things and yet I am able to derive value from it. To understand how, I thought it would be worthwhile to briefly outline the reasons why I think it is a rather compelling service.


First impressions of the Apple iPad

June 14, 2010 - 8:00 am

An Apple iPad is currently selling at a rate of one every three seconds. Since its launch in April, over two million have sold. These are numbers for the United States alone! It is only beginning to become available in other countries, so the pace of sales will gather further speed. In a good economy this kind of sales volume would be good. In a bad economy that’s close to phenomenal.


Why the next big thing may, in fact, be a really big thing

March 11, 2010 - 8:00 am

Every second, the Large Hadron Collider (LHC) near Geneva, Switzerland produces 40 terabytes of data.  That’s more data than can be currently stored and analyzed.  The scientists working on the project are forced to collect just a slim set of the data and they hesitantly ignore the rest.  While this example is at the top end of the data deluge that our increasingly digitized world is creating, we can all relate to other, closer to home examples:  Every minute, 20 hours of video is uploaded to the popular video-sharing site, YouTube.  On Facebook, the biggest and most popular social networking site, 2 billion photos are uploaded each month.  Whether it is our text messages (a volume greater than the population of the earth are sent each day), or credit card transactions that reveal the intimate details of our purchasing behaviors, or recorded search entries in search engines that tell us so much about the human experience, or the cameras that photograph and video us as we go about out daily activities, the quantity of data that humanity is collecting and storing is staggering.  And it’s increasing exponentially.  We are moving from data scarcity to data abundance and disrupting our conventional view of economics. We call it big data.


Why digital abundance may be good for quality

February 15, 2010 - 8:00 am

If you’re reading this blog entry then you’ve made an important decision.  You’ve decided that among all the different ways you could spend your time, reading my blog is a worthwhile option.  So, in the same way those in the airline business do, I say to you: we know you had a choice of blogs to read today, so thank you for choosing to read my blog.


My personal Top 10 technology predictions for 2010

January 1, 2010 - 8:00 am

One of my responsibilities as the Director of IT Innovations at PwC is to spend a good deal of time researching and developing insights on the impact of emerging technologies. This year, for the first time, I thought it might be fun and, frankly, quite useful to share with you my thoughts on what I believe may be the big IT trends in 2010. While I was somewhat tempted to be bold and creative in my forecast, I decided to ground the Top 10 in areas that have some real momentum. If you agree with the predictions, what might that mean for your work and your industry? In what area do you think I got it completely wrong? I’d love to know what you think.


CIO Day, Amsterdam, Nov 16-17, 2009

November 18, 2009 - 8:00 am

On November 16 and 17, I was delighted to participate in an event just south of Amsterdam, Netherlands called CIO Day. It is an annual one and a half day event for the CIOs of primarily Dutch businesses but with some other European organizations represented. The theme of this years event was “Chief Impact Officer” and focused on how the CIO can bring increasing value to an organization. Despite the tough economic conditions, 600 people attended. The purpose of my participation was to host a roundtable on emerging technologies with CIOs and be part of a question and answer panel later in the day. The meeting was well attended and from what I can gather from the feedback, it was well received. Here is a summary of the discussion.


Why it may be time to put your head in the cloud

September 23, 2009 - 8:00 am

One of the most widely discussed technology buzzwords of 2009 has been Cloud Computing. However, unlike other hyped technology, this one exhibits significant substance. It is worth understanding what it is and why it matters.


The Metaverse as a business platform

March 31, 2007 - 8:00 am

1. Introduction

Mankind’s new frontier is neither the far reaches of outer space nor deep oceans, but rather a limitless, ethereal virtuality that we are collectively imagining one pixel at a time. This is the Metaverse, an immense and immersive 3D virtual rendering of the real world, populated by millions for the purposes of gaming and, increasingly, social and economic pursuits. It provides the freedom to live dreams and will extend our notion of the self.