In my 20 years providing IT services to organizations, I’ve never seen a technology that is so equally transformational and feared as cloud computing. I
Continue ReadingThis week I delivered the detailed framework for a 3-year IT strategy for O’Reilly Media, Inc. The strategy is the culmination of several months’ work
Continue ReadingEvidence-based management is an approach where hunches are discarded and instead decisions are based on hard facts. It’s pounded into aircraft pilot training: when there
Continue ReadingI’m fast approaching 90 days as a CIO. On the one hand it sounds and feels like a short amount of time, but as I’ve
Continue ReadingWith all the attention being paid to both public and private cloud computing these days, it would be easy to believe that it offers a
Continue ReadingOrganizations that succeed in consistently converting ideas into value, and then profiting from them — the art and science of innovation — are often those
Continue ReadingThe role of the information technology (IT) department is changing. In simpler times it was the bastion of back-office services like data storage, network operations,
Continue ReadingEarlier this year, as a member of a panel speaking before IT leaders from various industries, I was asked what single, most important piece of
Continue ReadingInternal IT innovation is all about converting ideas, those specifically supported by new technologies, into business value. These innovations often focus on needs such as
Continue ReadingHow much new value did you provide your organization today? Did you suggest creative ways to go about a common task that resulted in better
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