I am thrilled that our vision for Palo Alto as a leading digital city is a cover story today in the Palo Alto Weekly. The
Continue ReadingPalo Alto, CA – [Press Release] After an extensive search for the leader of the City of Palo Alto’s Information Technology (IT) agency and the
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The moment that sealed the future of human-computer interaction (HCI) for me happened just a few months ago. I was driving my car, carrying a
Continue ReadingThe other day my IT operations leader entered my office in a state of confusion. He had just been reviewing our uptime statistics and was
Continue ReadingWhether or not you like Google+ or have yet to try it, its introduction continues the important role that a battle of ideas has in
Continue ReadingOver the last few years we’ve watched in giddy disbelief as a web-based social network launched from a dorm room at Harvard University unexpectedly found
Continue ReadingIt’s been a debate within organizations as long as I can remember: whether it’s possible to support a workforce that has the choice to use
Continue ReadingIT innovation abounds! We live in a spectacular time. Change appears to be happening rapidly. Market barriers for new entrants have come down. Got an
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Business process management (BPM) and more specifically business process optimization (BPO) is about fully understanding existing business processes and then applying agreed-upon improved approaches to
Continue ReadingToday, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand
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