It’s been a debate within organizations as long as I can remember: whether it’s possible to support a workforce that has the choice to use
Continue ReadingIT innovation abounds! We live in a spectacular time. Change appears to be happening rapidly. Market barriers for new entrants have come down. Got an
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Business process management (BPM) and more specifically business process optimization (BPO) is about fully understanding existing business processes and then applying agreed-upon improved approaches to
Continue ReadingToday, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand
Continue ReadingToday, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand
Continue ReadingWhether you are preparing for a career in information technology (IT) or you are a seasoned professional, it’s important to know what skill needs are
Continue ReadingIt’s said that with great power comes great responsibility. Among business functions, the IT group has disproportionate control over what can and can’t happen in
Continue ReadingBy now it’s clear that mobile is the new global frontier for computing. People on every continent are embracing mobile as the primary method for
Continue ReadingThere is little recognition that the operating profile of IT leaders can vastly differ from organization to organization. This is most pronounced when studying how
Continue Reading“Governance? Process? Yuck, nasty words!” Those are the actual opening words I used in an introductory email to business leaders whom I was inviting to
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