Luke Fretwell, founder and editor of GovFresh, conducted an interview with me on the work we are doing at the City of Palo Alto in
Continue ReadingI am thrilled that our vision for Palo Alto as a leading digital city is a cover story today in the Palo Alto Weekly. The
Continue ReadingPalo Alto, CA – [Press Release] After an extensive search for the leader of the City of Palo Alto’s Information Technology (IT) agency and the
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The moment that sealed the future of human-computer interaction (HCI) for me happened just a few months ago. I was driving my car, carrying a
Continue ReadingThe other day my IT operations leader entered my office in a state of confusion. He had just been reviewing our uptime statistics and was
Continue ReadingWhether or not you like Google+ or have yet to try it, its introduction continues the important role that a battle of ideas has in
Continue ReadingOver the last few years we’ve watched in giddy disbelief as a web-based social network launched from a dorm room at Harvard University unexpectedly found
Continue ReadingIt’s been a debate within organizations as long as I can remember: whether it’s possible to support a workforce that has the choice to use
Continue ReadingIT innovation abounds! We live in a spectacular time. Change appears to be happening rapidly. Market barriers for new entrants have come down. Got an
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Business process management (BPM) and more specifically business process optimization (BPO) is about fully understanding existing business processes and then applying agreed-upon improved approaches to
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