This post first appeared on September 13, 2012 on EfficientGov as part of a guest column called Reichental’s Digital City. Although attribution remains contested, Einstein
Continue ReadingThe other day my IT operations leader entered my office in a state of confusion. He had just been reviewing our uptime statistics and was
Continue ReadingOver the last few years we’ve watched in giddy disbelief as a web-based social network launched from a dorm room at Harvard University unexpectedly found
Continue ReadingToday, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand
Continue ReadingToday, the IT department is often a victim of its success. With technology increasingly at the center of business initiatives, there is an insatiable demand
Continue ReadingIt’s said that with great power comes great responsibility. Among business functions, the IT group has disproportionate control over what can and can’t happen in
Continue ReadingThere is little recognition that the operating profile of IT leaders can vastly differ from organization to organization. This is most pronounced when studying how
Continue ReadingWe are living in amazing times. Technology is changing the way we work and play at a considerable pace and there is no letup in
Continue ReadingThis week I delivered the detailed framework for a 3-year IT strategy for O’Reilly Media, Inc. The strategy is the culmination of several months’ work
Continue ReadingEvidence-based management is an approach where hunches are discarded and instead decisions are based on hard facts. It’s pounded into aircraft pilot training: when there
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