Sometimes it’s worth reminding ourselves that the most important skills and tools for organizational success aren’t the ones that cost a lot or are difficult to execute. Often they are the forgotten fundamentals; the mundane but effective techniques that can really help. Developing and using metrics, even in the smallest team deep-down in the org chart, is one of those areas. Get started or re-embrace your commitment to metrics and you’ll be pleasantly surprised at the results.
The open government podcast, a Canadian duo, interviewed me about the work the City of Palo Alto has been doing around government innovation and more. The interview is in two podcasts. Total time is 30 minutes.
“If you want to build a ship, don’t drum up people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”
Antoine de Saint-Exupery